General Information

Art & logo setup

There is no logo setup charge for vector artwork submitted under our vector art guidelines. A vector file is used for the etching process.

To maintain the clarity of the artwork and text, raster files must be redrawn before use in the etching process. Saving a raster image in a vector format does not convert it to vector artwork.

Submit artwork to [email protected] and [email protected].

Art Proofs

To ensure accuracy of production, proofs will be emailed for all orders at no charge. Failure to approve proofs in a timely fashion could result in delivery delays, expedited shipping charges and rush order charges. Ship dates cannot be guaranteed for orders that are held up due to credit issues, missing artwork or delayed art approval. Changes made after initial approval are subject to additional charges.

Virtual Sampling

Virtual samples available upon request. Email [email protected]. Please allow 24 hours for requests. Virtual images are for illustration purposes only and are not a proof. Artwork will be set-up for deep or light etch after an order is placed and alterations will be made based on production guidelines. Light etch cannot be shown on virtual proofs due to setup work that is needed for artwork. Please direct questions to customer service.

Copy setup & personalizations

There are no setup charges for copy and personalizations on all awards and trophies. Copy and personalization charges on barware and gifts/accessories ($7.50g). Copy within artwork must be sent in outlines or accompanied by the font file. Additional copy and personalization must be sent in Adobe illustrator PDF or Microsoft Word document. Copy not submitted in proper format will result in art charges.

Etching Areas

Etching areas listed are approximate. Sizing for your artwork will be determined by a number of factors, including shape of artwork, complexity of detail and specific customer requests. Additional charges may apply for artwork that extends outside the listed etch area. Contact customer service for further details regarding your artwork.

Opposite Side Etching

Some items allow space for a second side etch (e.g. the opposite side of a trophy or drinking glass). Please add a deep etch charge of $4.50 (net) per glass or small gift item and $12.50(g) per trophy or award. In the case of large volume glassware orders opposite side light etching, where available, may be added for a surcharge of $2.50(g) per glass.

ColorMark

Items available in ColorMark are indicated throughout the catalog. Please see Art & Logo Set-up guidelines for art set-up fees. ColorMark items are available for the same price as deep etch; if adding ColorMark to a deep etch item, please add $20(g) for an award and $12(g) for a gift.

Decoration Process

Learn more about deep etching, light etching, ColorMark, engraving and laser engraving in our Decoration Methods guide.

Minimum Order

Our minimum order is $50 (net). There is a $15 (net) less-than-minimum charge for orders below $50 (net).

Blank Orders

All items are available “blank” (not etched) at 10% below the end quantity price. Blank returns are subject to a 10% restocking fee.

Combination Orders

A single order for multiple items within a category is eligible for combination pricing.

Purchase Orders

A purchase order accepted by Sterling Cut Glass is a binding contract. Upon mutual written agreement, a P.O. may be canceled for a fee of $50, plus all incurred costs. Orders received after 2 p.m. EST are considered as next business day.

Order Confirmation

All P.O.s are acknowledged via email. Please review the sales order confirmation very carefully for any discrepancies, and notify us immediately to make any corrections.

Custom orders & non-catalog merchandise

Custom order or special order merchandise requires payment in advance (minimum 50% deposit) to initiate the order. Overruns and underruns up to 10% are industry standard. Orders for custom order merchandise are non-cancellable.

Overruns And Underruns

Sterling aims to ship exact quantities though glassware orders 250+ pieces are subject to a standard 5% over/under run policy.

Payment Terms

Net 30 terms and credit limits may be established and maintained for qualified accounts. Sterling accepts personal or business checks. Prepayment by credit card, ACH debit, check or wire transfer is required for all other orders.

Production Time

Standard production time is 7–10 business days after an order is received, plus shipping time. Lead times may be longer during our peak season. If a paper proof or product proof is required, please allow one week to produce order after proof approval. Failure to approve proofs in a timely fashion could result in delivery delays, expedited shipping charges and rush order charges.

Rush Orders

An order submitted allowing less than 10 working days may be subject to a 10% rush surcharge — $50 (net) minimum and possible expedited delivery charges. Please call customer service for available production time.

Samples

Random samples requested to ship same day must be submitted by 1 p.m. EST. Spec samples are invoiced for the cost of the item, set-up fees, plus shipping charges. Random and blank samples must be prepaid by credit card unless net 30 terms have been pre-established. Samples $25 (net) per piece or greater may be returned for credit when merchandise is returned in good condition within 30 days. Freight charges cannot be credited. Shipper number may be required.

Shipping

Orders are shipped prepaid with freight and handling charges added to the invoice. All shipments are F.O.B. Erlanger, KY 41018 (Greater Cincinnati, Ohio). Our standard method of shipping is UPS ground; however, common carrier truck shipments, as well as air freight services are also available. Shipments will be automatically accompanied by a shipping notification via e-mail when an e-mail address is provided. C.O.D. orders are not accepted. Third party shipping is available at no charge. Due to variances in packing and freight carriers, all freight estimates are estimates only. Additional charges may apply when incorrect shipping addresses are given on purchase orders.

Shipping Estimates

When time allows, our service department is able to provide shipping ESTIMATES. These are estimates only and DO NOT reflect completely accurate shipping totals. For LTL Shipments, liftgate services and inside delivery incur additional charges.

Drop shipping & split shipments

For drop shipping directly from Sterling to your recipients, please add an additional $8.75(g) per address plus shipping charges. Names and addresses must be supplied alphabetically in Microsoft Excel™ format (call customer service for template). See International Shipments.

International Shipments

A shipping account number is required for all international shipments. A handling charge of $17 (net) will apply per each international destination. Phone numbers and email addresses are required; call customer service for our required template. Custom Duties and taxes may apply, will be charged to the 3rd party shipper's account number, and could be billed 90 days or more after shipment.

LTL shipments & limited-access fees

A limited-access fee is an additional charge passed on by the carrier when a pickup or delivery location requires extra effort or time to navigate, including difficult access, congestion or strict security requirements. Once Sterling has been billed, these charges will be invoiced separately.

Limited-access locations include, but are not limited to:

• Individual storage units, churches, schools, distilleries and country clubs.
• Commercial establishments not open to walk-in public during normal business hours.
• Construction sites, fairs, carnivals and prisons.
• Military bases and installations.
• Rural routes or out-of-town highway access locations.
• Businesses located in residential areas in Canada.
• Sites requiring security inspections before delivery.
• Shipments picked up from or delivered to Toronto Island.

Enclosures

Additional charges may apply for insertions. For orders with multiple personalizations, packing label charges (setup and materials) may also apply. Please contact customer service for details.

Freight claims & breakage

Sterling carefully packages all shipments using eco-friendly packing peanuts. In the unlikely event of breakage in transit, Sterling will file the claim with the freight carrier. Please follow these steps:

1. Open the shipment immediately upon receipt and inspect all contents.
2. Save the outer carton, all packing materials and the contents.
3. Report and send images of the damage within 48 hours to Sterling’s customer service department. Call 1-800-543-1317 for assistance.

Packaging

All merchandise is attractively packaged for protection and presentation. All barware, when not packaged in bulk, is tissued and gift boxed.

Bulk packaging

Manufacturer’s packaging with partitions to protect the contents. Must be ordered in case-pack quantities.

Gift box

A navy, coated corrugated box; contents are wrapped in decorative tissue and protective foam as necessary.

Presentation box

A rigid, laminated board box fitted to cradle and protect the contents. Available with optical crystal gifts and awards only.

Decanter set gift box

Designer packaging with a full telescoping lid for 3- and 5-piece decanter sets.

Gift pouch

Wood, including slate/wood, and metal trays and awards are packaged in a navy gift pouch with a drawstring.

Display Stands

Our wood display stands can be purchased for items when not included. Please add $6 net each.

Measurements

All capacities and sizes listed in this catalog are approximate and include the width of handles and dimensions of bases where applicable.

Guarantee

Sterling Cut Glass guarantees all workmanship to be first quality. Because most of our offerings are hand crafted, it is natural for small air bubbles, chill marks and flow lines to appear. These unique variations are not considered defects. We make every effort to select pieces which demonstrate the finest representation of the craft, and to minimize any appearance of these characteristics in or around the etching area. Returns cannot be accepted without prior written authorization.

Proposition 65 warning

Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead – a chemical known to the state of California to cause birth defects or other reproductive harm.

Office Hours

Our friendly and knowledgeable customer service representatives are ready to assist distributors. Monday through Friday 8:00 a.m.–5:30 p.m. EST. Contact: [email protected]

PGA TOUR® licensee

Sterling Cut Glass is able to offer qualified customers the use of the PGA TOUR®, Champions Tour®, and Nationwide Tour® logos on most products in this catalog. Please call for details.

Trademarks

Liability for correct use of a trademark, crest or logo rests with the customer. The logos shown in this catalog represent orders from our customers and are used for illustration purposes only. These logos are the exclusive property of the respective institutions. Sterling Cut Glass cannot accept distributor orders for golf and country clubs using golf and country club crests or logos, without the direct written permission of the club professional or authorized club representative.

Copyright

No part of this catalog may be reproduced or utilized in any form or by any means, electronic or mechanical, without the prior written permission of Sterling Cut Glass Company, Inc. Fairway™ and Fore™ represent registered trademarks of Sterling Cut Glass.