Prices in this catalog are effective through 11/30/2024; subject to extension or change without notice.
ART & LOGO SET-UP
There is NO LOGO SETUP CHARGE for artwork submitted under VECTOR ART GUIDELINES
Vector (adobe illustrator (ai), eps or vector pdf)
• Used for logos, text, and illustrations
• Can be scaled to any size without distortion
• Must be submitted in black and white
• Remains sharp at any resolution
• FREE LOGO SETUP
A vector file is used for the etching process
Raster (scanned images, jpgs, tifs, gifs, bmps, or raster pdfs)
• Defined by pixels
• Cannot be scaled without distortion
• Resolution dependent (not clear when resized)
• Logo setup charge $75(g) Deep Etch
• Highly complex raster images may incur additional charges
• Light etch requires $75(g) stencil charge (one time setup only; does not apply to repeat orders)
In order to maintain the clarity of the art and text, a raster file will need to be redrawn
before it can be used in the etching process.
Please note: If a raster image is saved in a vector format, the artwork is still raster.
Submit artwork to sales@sterlingcutglass.com
ART PROOFS
To ensure accuracy of production, proofs will be emailed for all orders at no charge. Failure to approve proofs in a timely fashion could result in delivery delays, expedited shipping charges and rush order charges. Ship dates cannot be guaranteed for orders that are held up due to credit issues, missing artwork or delayed art approval.
VIRTUAL SAMPLES
Every item on the website is available to create a virtual sample!
Click on the 
icon next to the item, follow the instructions and upload your logo!
Custom virtual samples are available upon request. Email virtual@sterlingcutglass.com with your vector artwork and item(s) requested. Please allow 24 hours for virtual requests.
Virtual images are for illustration purposes only and ARE NOT a proof. Artwork will be set-up for deep or light etch after an order is placed and alterations will be made based on production guidelines. Light etch cannot
be shown on virtual proofs due to gaps that are needed in artwork. Please direct questions to customer service.
COPY & PERSONALIZATION CHARGES
There are No Setup Charges for Copy and Personalizations on all awards and trophies.
Copy and personalization charges on barware and gifts/accessories ($7.50g).
Copy within artwork must be sent in outlines or accompanied by the font file. Additional copy and personalization must be sent in Adobe illustrator PDF or Microsoft Word document. Copy not submitted in proper format will result in art charges.
BLANK ORDERS
All items are available “blank” (not etched) at 10% below the end quantity price. Blank returns are subject to a 10% restocking fee.
COLORMARK
Items available in ColorMark are indicated throughout the catalog. Please see Art & Logo. ColorMark items are available for the same price as deep etch; if adding ColorMark to a deep etch item, please add $20(g) for an award and $12(g) for a gift.
COMBINATION ORDERS
A single order for multiple items within a category is eligible for combination pricing.
COPYRIGHT
No part of this catalog may be reproduced or utilized in any form or by any means, electronic or mechanical, without the prior written permission of Sterling Cut Glass Company, Inc. Fairway™ and Fore™ represent registered trademarks of Sterling Cut Glass.
CUSTOM ORDER/SPECIAL ORDER MERCHANDISE
We have access to thousands of products not listed in this catalog. Custom order or special order merchandise requires payment in advance (minimum 50% deposit) to initiate the order. Overruns and underruns up to 10% are industry standard. Orders for custom order merchandise are non-cancellable.
DROP SHIPPING/SPLIT SHIPMENTS
For drop shipping directly from Sterling to your recipients, please add an additional $8.75(g) per address plus shipping charges. Names and addresses must be supplied alphabetically in Microsoft Excel™ format (call customer service for template).
ENCLOSURES
An extra charge may apply for a certain customer-supplied insertions. Please contact customer service for details.
ETCHING AREAS
Etching areas listed are approximate. Sizing for your artwork will be determined by a number of factors, including shape of artwork, complexity of detail and specific customer requests. Contact customer service for further details regarding your artwork.
FREIGHT CLAIMS/BREAKAGE
We carefully package all shipments to ensure safe arrival. In the unlikely event of breakage in transit, however, you must save for inspection the outer carton, all packing materials, and contents. Contact your distributor immediately. Sterling will initiate the claim for breakage or shortage on FedEx shipments. However, we must be notified within 48 hours of receipt of goods in order to honor your claim. Replacements will be shipped via ground service within 48 hours of the breakage report.
GUARANTEE
Sterling Cut Glass guarantees all workmanship to be first quality. Because most of our offerings are hand crafted, it is natural for small air bubbles, chill marks and flow lines to appear. These unique variations are not considered defects. We make every effort to select pieces which demonstrate the finest representation of the craft, and to minimize any appearance of these characteristics in or around the etching area. Returns cannot be accepted without prior written authorization.
INTERNATIONAL SHIPMENTS
A shipping account number is required for all international shipments. A handling charge of $15(net) will apply per international destination. Phone numbers are required; call customer service for template. Custom Duties and Taxes may apply, will be charged to the 3rd party shipper's account number, and could be billed 90 days or more after shipment.
MEASUREMENTS
All capacities and sizes listed in this catalog are approximate and include the width of handles and dimensions of bases where applicable.
MINIMUM ORDER
Our minimum order is $50 (net). There is a $15 (net) less-than-minimum charge for orders below $50.
OFFICE HOURS
Our friendly and knowledgeable customer service representatives are ready to assist distributors. Monday through Friday 8:00 a.m. – 5:30 p.m. EST. Contact: sales@sterlingcutglass.com
OPPOSITE SIDE ETCHING
Some items allow space for a second side etch (e.g. the opposite side of a trophy or drinking glass). Please add a deep etch charge of $4.50 (net) per glass or small gift item and $12.50 (g) per trophy or award. In the case of large volume glassware orders opposite side light etching, where available, may be added for a surcharge of $2.50 (g) per glass.
ORDER CONFIRMATION
All P.O.s are acknowledged via email. Please review the confirmation very carefully for any discrepancies, and notify us immediately to make any corrections.
OVERRUNS/UNDERRUNS
Sterling aims to ship exact quantities though large glassware orders (250+) may be subject to a standard 5% over/under run policy.
PACKAGING
All merchandise is attractively packaged in protective boxes suitable for presentation as listed below:
All barware, when not packaged in bulk, is tissued and gift boxed.
PAYMENT TERMS
Net 30 terms and credit limits may be established and maintained for qualified accounts. Sterling accepts personal or business checks. Pre-payment by credit card, check, or wire transfer is required for all other orders.
PGA TOUR® & KENTUCKY DERBY® LICENSEE
Sterling Cut Glass is able to offer qualified customers the use of the PGA TOUR®, Champions Tour®, Nationwide Tour® and Kentucky Derby® logos on most pieces in this catalog. Please call for details.
PRODUCTION TIME
Standard production time is 10 business days from receipt of order and artwork, plus time in transit. If a paper proof or product proof is required, please allow one week to produce order after proof approval. Failure to approve proofs in a timely fashion could result in delivery delays, expedited shipping charges and rush order charges. During peak times of the year, production times may vary.
PURCHASE ORDER
A purchase order accepted by Sterling Cut Glass is a binding contract. Upon mutual written agreement, a P.O. may be canceled for a fee of $50, plus all incurred costs. Orders received after 2pm EST is considered as next business day.
RUSH ORDERS
An order submitted allowing less than 5 working days may be subject to a 10% rush surcharge – $50 (net) minimum and possible expedited delivery charges. Please call sales or customer service for available production time.
SAMPLES
Random samples requested to ship same day must be submitted by 1pm EST. Spec samples are invoiced for the cost of the item plus shipping charges. Random and blank samples must be prepaid by credit card unless net 30 terms have been pre-established. Samples $25 (net) per piece or greater may be returned for credit when merchandise is returned in good condition within 30 days. Freight charges cannot be credited. Shipper number may be required.
SHIPPING
Orders are shipped prepaid with freight and handling charges added to the invoice. All shipments are F.O.B. Erlanger, KY 41018 (Greater Cincinnati, Ohio). Our standard method of shipping is FedEx ground; however, common carrier truck shipments, as well as air freight services are also available. Shipments will be automatically accompanied by a shipping notification via e-mail when an e-mail address is provided. C.O.D. orders are not accepted. Third party shipping is available at no charge. Due to variances in packing and freight carriers, all freight estimates are estimates only. Additional charges may apply when incorrect shipping addresses are given on purchase orders.
FEDEX FREIGHT SHIPMENTS
Limited access fee is an extra charge passed on by the carrier for any shipment that, due to location, will take extra effort or time to navigate. This includes places that are difficult to get to, congested areas, or destinations that have strict security requirements. Once Sterling Cut Glass has been billed, we will invoice those charges separately.
LOCATIONS INCLUDE BUT NOT LIMITED TO:
1. When Carrier makes a pickup or delivery at a limited-access location, the following charges will apply:
2. The term “limited-access location” includes, but is not limited to, the following:
A. Individual (mini) storage units.
B. Churches.
C. Schools.
D. Commercial establishments not open to walk-in public during normal business hours.
E. Construction sites.
F. Fairs or carnivals.
G. Prisons.
H. Military base/installations.
I. Rural route or out-of-town highway access locations.
J. Businesses located in residential areas in Canada.
K. Sites requiring security inspections prior to delivery.
L. Shipments picked up from or delivered to Toronto Island.
$225 per shipment- FEDX additional Service Fee will apply and billed at a later date
TRADEMARKS
Liability for correct use of a trademark, crest or logo rests with the customer. The logos shown in this catalog represent orders from our customers and are used for illustration purposes only. These logos are the exclusive property of the respective institutions. Sterling Cut Glass cannot accept distributor orders for golf and country clubs using golf and country club crests or logos, without the direct written permission of the club professional or authorized club representative.