General Info

ART & LOGO SETUP

There is No Logo Setup Charge for artwork submitted under Vector Art Guidelines

 

Vector (adobe illustrator (ai), eps or vector pdf)

   •  Used for logos, text, and illustrations

   •  Can be scaled to any size without distortion

   •  Must be submitted in black and white

   •  Remains sharp at any resolution

   •  Free logo setup

A vector file is used for the etching process

 

Raster (scanned images, jpgs, tifs, gifs, bmps, or raster pdfs)

   •  Defined by pixels

   •  Cannot be scaled without distortion

   •  Resolution dependent (not clear when resized)

   •  Logo setup charge $60(g)

   •  Highly complex raster images may incur additional charges

In order to maintain the clarity of the art and text, a raster file will need to be redrawn before it can be used in the etching process.

 

Submit artwork to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Please note: If a raster image is saved in a vector format, that doesn't change the actual art into a vector image.

 

 
ART PROOFS & VIRTUALS

To ensure accuracy of production, proofs will be emailed for all orders at no charge. Failure to approve proofs in a timely fashion could result in delivery delays, expedited shipping charges and rush order charges. Ship dates cannot be guaranteed for orders that are held up due to credit issues, missing artwork or delayed art approval.

 

Virtual proofs should be requested when the purchase order is submitted.

 

Virtual images are for illustration purposes only and not a proof. Artwork will be set-up for deep or light etch after an order is placed and alterations will be made based on production guidelines. Light etch cannot be shown on virtual proofs due to gaps that are needed in artwork. Please direct questions to customer service.

 

Virtual Sampling

Virtual sampling is available free of charge for all items on our website www.sterlingcutglassawards.com. File formats excepted by virtual tool are: .PNG, .JPEG, .TIFF, & .GIF. For best logo results a black .PNG file with a transparent background should be used.



COPY SETUP & PERSONALIZATIONS

There are No Setup Charges for Copy and Personalizations on all awards (pgs: 2-90).

Copy and personalization charges ($7.50g) apply to pgs: 92-143.

  

Copy within artwork must be sent in outlines or accompanied by the font file. Additional copy and personalization must be sent in Adobe illustrator PDF or Microsoft Word document. Copy not submitted in proper format will result in art charges.

 

BLANK ORDERS

All items are available "blank" (not etched) at 20% below the end quantity price. Blank returns are subject to a 10% restocking fee.



ColorMark

ColorMark allows you to add full color artwork to flat awards and gifts through our UV printing process. This process is ideal for full color images and also provides the opportunity to combine color to your deep etch logo. Items available in ColorMark are indicated throughout the catalog. Please see Art & Logo Set-up guidelines on page 148 for art set-up fees. ColorMark items are available for the same price as deep etch; if adding ColorMark to a deep etch item, please add $10(g) for an award and $5(g) for a gift.



COMBINATION ORDERS

A single order for multiple items within a category is eligible for combination pricing.



COPYRIGHT

No part of this catalog may be reproduced or utilized in any form or by any means, electronic or mechanical, without the prior written permission of Sterling Cut Glass Company, Inc. FairwayTM and ForeTM represent registered trademarks of Sterling Cut Glass.



CUSTOM ORDER / NON-CATALOG MERCHANDISE

We have access to thousands of products not listed in this catalog. Custom order or special order merchandise requires payment in advance (minimum 50% deposit) to initiate the order. Overruns and underruns up to 10% are industry standard. Orders for custom order merchandise are non-cancellable.



DROP SHIPPING / SPLIT SHIPMENTS

For drop shipping directly from Sterling to your recipients, please add an additional $5 (g) per address plus shipping charges. Names and addresses must be supplied alphabetically in Microsoft ExcelTM format (call customer service for template). 



ENCLOSURES

An extra charge may apply for a certain customer-supplied insertions. Please contact customer service for details.



ETCHING AREAS 

Etching areas listed are approximate. Sizing for your artwork will be determined by a number of factors, including shape of artwork, complexity of detail and specific customer requests. Contact customer service for further details regarding your artwork. 

 

ETCHING PROCESS

See Etching Techniques



FREIGHT CLAIMS/BREAKAGE

We carefully package all shipments to ensure safe arrival. In the unlikely event of breakage in transit, however, you must save for inspection the outer carton, all packing materials, and contents. Contact your distributor immediately. Sterling will initiate the claim for breakage or shortage on FedEx shipments. However, we must be notified within 48 hours of receipt of goods in order to honor your claim. Replacements will be shipped via ground service within 48 hours of the breakage report.

 

GUARANTEE

Sterling Cut Glass guarantees all workmanship to be first quality. Because most of our offerings are hand crafted, it is natural for small air bubbles, chill marks and flow lines to appear. These unique variations are not considered defects.  We make every effort to select pieces which demonstrate the finest representation of the craft, and to minimize any appearance of these characteristics in or around the etching area. Returns cannot be accepted without prior written authorization.

 

INTERNATIONAL SHIPPING

A shipping account number is required for all international shipments. A handling charge of $12(g) will apply per international destination. Phone numbers are required call customer service for template. Custom Duties and Taxes may apply and will be charged to the 3rd party shipper's account number, and could be billed 90 days or more after shipment.

 

MEASUREMENTS

All capacities and sizes listed in this catalog are approximate and include the width of handles and dimensions of bases where applicable.

 

MINIMUM ORDERS

Our minimum order is $50 (net). There is a $15 (net) less-than-minimum charge for orders below $50.

 

OFFICE HOURS 

Our friendly and knowledgeable customer service representatives are ready to assist distributors. Monday through Friday 8:00 a.m. – 5:30 p.m. EST.

Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

OPPOSITE SIDE ETCHING 

Some items allow space for a second side etch (e.g. the opposite side of a trophy or drinking glass). Please add a deep etch charge of $5.00 (g) per glass or small gift item and $10.00 (g) per trophy or award. In the case of large volume glassware orders opposite side light etching, where available, may be added for a surcharge of $1.50 (g) per glass. 

 

ORDER CONFIRMATIONS

All P.O.'s are acknowledged via email. Please review the confirmation very carefully for any discrepancies, and notify us immediately to make any corrections.

 

OVERRUNS AND UNDERRUNS 

We ship exact quantities.



PACKAGING

All merchandise is attractively packaged in protective boxes suitable for 
presentation as listed:

 

BULK PACKAGING: Manufacture's corrugated box, with partitions to protect contents.

 

GIFT BOX: A colored, coated corrugated box; contents are wrapped in decorative tissue (and protective foam as necessary).

 

PRESENTATION BOX: A rigid, laminated board box with the inside fitted to cradle and protect the contents. Available with optic crystal awards only.

 

DECANTER SET GIFT BOX: Designer packaging, including full telescoping lid for 5 piece decanter sets pictured on pages 114-117.

 

Presentation Box Gift Box
 
Decanter Set Gift Box

 
All barware, when not packaged in bulk, is tissued and gift boxed.



PAYMENT TERMS

Net 30 terms and credit limits may be established and maintained for qualified accounts. Sterling accepts personal or business checks. Pre-payment by credit card, check, or wire tranNet 30 terms and credit limits may be established and maintained for qualified accounts. Sterling accepts personal or business checks.

Pre-payment by credit card, check, or wire transfer is required for all other orders.



PGA TOUR® & KENTUCKY DERBY® LICENSEE

Net  30 Sterling Cut Glass is able to offer qualified customers the use of the PGA TOUR®, Champions Tour®, Nationwide Tour® and Kentucky Derby logos on most pieces on the website. Please call for details.

 

PRODUCTION TIME

may Standard production time is 7-10 business days from receipt of order and artwork, plus time in transit. If a paper proof or product proof is required


PURCHASE ORDERS

A purchase order accepted by Sterling Cut Glass is a binding contract. Upon mutual written agreement, a P.O. may be canceled for a fee of $50, plus all incurred costs. Orders received after 2pm EST is considered as next business day.

RUSH ORDERS

An order submitted allowing less than 5 working days (when production capacity allows) is subject to a 10% rush surcharge – $25 (net) minimum and possible expedited delivery charges. Please call sales or customer service for available production time.



SAMPLES

Random samples requested to ship same day must be submitted by 1pm EST. Spec samples are invoiced for the cost of the item plus shipping charges. Random and blank samples must be prepaid by credit card unless net 30 terms have been pre-established. Samples $25 (net) per piece or greater may be returned for credit when merchandise is returned in good condition within 30 days. Freight charges cannot be credited. Shipper number may be required.



SHIPPING

Orders are shipped prepaid with freight and handling charges added to the invoice. All shipments are F.O.B. Erlanger, KY 41018 (Greater Cincinnati, Ohio). Our standard method of shipping is FedEx ground; however, common carrier truck shipments, as well as air freight services are also available. Shipments will be automatically accompanied by a shipping notification via e-mail when an e-mail address is provided. C.O.D. orders are not accepted. Third party shipping is available at no charge. Due to variances in packing and freight carriers, all freight estimates are estimates only. Additional charges may apply when incorrect shipping addresses are given on purchase orders.



TRADEMARKS

Liability for correct use of a trademark, crest or logo rests with the customer. The logos shown in this catalog represent orders from our customers and are used for illustration purposes only. These logos are the exclusive property of the respective institutions. Sterling Cut Glass cannot accept distributor orders for golf and country clubs using golf and country club crests or logos, without the direct written permission of the club professional or authorized club representative.

 

Attention California residents. Proposition 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

 

Prices in this catalog are effective through 12/31/17; subject to change without notice.

 

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